Return & Refund Policy

AbustaCafe Return & Refund Policy

 

1. Return Period

You may request a return or exchange within 30 days of receiving your order if you are not fully satisfied.

2. Eligibility Conditions

To qualify for a return, items must be:

  • Unused and in the same condition as received.

  • In the original packaging with intact labels.

  • Accompanied by proof of purchase (invoice or receipt).

3. How to Request a Return

Please email us at support@abustacafe.com with the following details:

  • Order number.

  • Proof of purchase.

  • Reason for return.

  • Preferred solution (refund, replacement, or exchange).

  • Photos of the product (if damaged or defective).

4. Once Approved

  • We will provide a return shipping label (if applicable).

  • You will receive detailed instructions on packaging and where to send your return.

  • Unless otherwise specified, customers are responsible for return shipping costs.

  • Unauthorized returns without approval will not be accepted.

5. Damaged, Defective, or Wrong Items

If your item is defective, damaged during shipping, or if you received the wrong product, please contact us immediately so we can resolve the issue promptly.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., fresh food).

  • Customized or personalized items.

  • Sale items, promotional gifts, or vouchers.

7. EU Customers – “Cooling-Off Period”

For customers within the European Union, you have a 14-day cooling-off period during which you may return your order for any reason, without explanation. The item must still meet the same conditions: unused, original packaging, intact labels, and proof of purchase.